Return & Refund Policy

At Leor, customer satisfaction is important to us. If you experience an issue with your order, please contact us so we can review your concern and assist you.

1. Return Eligibility

Return requests may be accepted for items that are damaged, defective, incorrect, or otherwise eligible under our return conditions. Items must generally be unused, in their original condition, and include original packaging where applicable. Eligibility is subject to review and applicable consumer protection laws.

2. Return Request Period

Please contact us within [insert return request period] of receiving your order. Include your order number, a description of the issue, and clear photos or videos if the item is damaged, defective, or incorrect.

3. How to Request a Return

Email us at leor.store1@gmail.com with the subject line “Return Request – [Order Number]”.

Please wait for our instructions before sending any item back. Returns sent without prior approval may not be accepted.

4. Items That May Not Be Eligible

For hygiene, safety, or other legitimate reasons, certain items may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise. Any product-specific exclusions will be communicated where applicable.

5. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method where possible. Processing and posting times may vary depending on your payment provider or bank.

6. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact us with your order details and supporting photos or videos. We will review the case and advise whether a replacement, exchange, refund, or another resolution is available.

7. Shipping Costs

Return shipping costs and responsibility will be communicated when your return request is reviewed.

If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping. Any mandatory rights under applicable law remain unaffected.

8. Cancellations

If you want to cancel an order, contact us as soon as possible. Orders that have already been processed or dispatched may not be cancellable, subject to applicable law and our order circumstances.

9. Late or Missing Refunds

If your refund has been approved but has not appeared, first check with your bank or payment provider. If the refund is still missing, contact us and include your order number.

10. Contact Us

For return, exchange, or refund questions, contact:

Store: Leor

Email: leor.store1@gmail.com

We may update this policy from time to time. Changes will be posted on this page. This policy does not limit any consumer rights that cannot legally be excluded.